FREQUENTLY aSKED qUESTIONS
Questions: For individuals | For Shops | Misc. Questions
QUESTIONS FOR INDIVIDUALS:
How long will it take for my order to arrive?
1-2 days to process each order, 3-4 days to ship via UPS (not including weekends). When you order, our system will automatically provide you via email the UPS tracking number or you can log back into your account to get the information. If you have any questions, email sales@bamboosk8.com who is available M-F, 9am-5pm.
Where do I order decks and other Bamboo Skateboards items?
Order them off of the store on the website – www.Bamboo Skateboards.com/store
For $5 more – you can get the “value pack” which comes with 1 black grip tape, 5 Bamboo Skateboards eco-friendly stickers, green washed ritual digital download cards for 20 free songs and a mini-zine when available. Hookit Eco Tribe skaters get additional benefits including major discounts.
If I live out of the country, how do I get better shipping rates than UPS using your online shopping cart?
You can email sales@Bamboo Skateboards.com for a shipping quote. Please provide you full shipping address, what products you want to order, etc. We will typically ship with USPS United State, instead of UPS/FedEx/DHL because it is cheaper.
What do I do if I have a quality issue?
Fill out the dealer feedback form and send in photos to info@Bamboo Skateboards.com Feedback form: http://www.Bamboo Skateboards.com/dealers/dealers-feedback.php
How can I get stickers?
Send $2, $3, $4 or $5 - and a self addressed stamped envelope to our Oceanside office. The amount that you give will be equal to the amount of stickers you get.
Bamboo Skateboards c/o stickers
3025 Industry Street, Suite B
Oceanside, CA 92054
Otherwise, all deck orders receive 3-5 free stickers in the box.
How do I get sponsored by Bamboo Skateboards?
Refer to the “team” page - http://www.bamboosk8.com/team/
If I am a Hookit Eco Tribe sponsored skater, where do I get my coupon code and how do I use it?
You can find your coupon code in your Hookit contract – always read your contract!! At the very end of the shopping cart purchase, it will ask you to put in your code. Once this is done, the system will subtract out your specific codes savings (ie. $7 off for level 1 tribal scout); this applies to decks only. If you have ordering questions, please only email through the Hookit site; do not email through the Bamboo Skateboards site.
QUESTIONS FOR SHOPS:
If I own a shop, can I get some samples sent to me to test out the decks?
We will sell you discounted samples for $13 each for short and $18 for longboards, as well as you need to cover the shipping. Please email sales@Bamboo Skateboards.com
What size decks do you offer?
| Width: | 7.5" | 7.75" | 8" | 8.25" | 8.5" |
| Length: | 31" | 31.5" | 31.75" | 32.25" | 32.55" |
| Wheelbase: | 14" | 14" | 14" | 14.25" | 14.25" |
| Nose: | 6.5" | 6.75" | 7" | 7" | 7.125" |
| Tail: | 6.25" | 6.5" | 6.75" | 6.75" | 6.8" |
| Weight: | 2.4-2.5 lbs | 2.4-2.5 lbs | 2.4-2.5 lbs | 2.4-2.5 lbs | 2.4-2.5 lbs |
Longboards:
- 31.5” locker cruizer
- 38.75” square tail
- 42” double kick
- 44” pintail
Is there a minimum purchase quantity?
- Core shops: No minimums on decks. Heat transfers or screened decks, you must purchase at least 50 decks; although we can print 20 here, 15 there, etc.
What is the average lead time on decks?
- Raw decks: 1 day
- Decks with graphics (heat-transferred): 3.5 weeks initially; future orders can be done with inventory stored so you could have it within 2-3 days
Is there a set up charge for new graphics?
There is a $150 1-time set up charge for new graphics when using heat-transfers on short decks, $200 for longboards.
Can I order more heat transfers and have you hold them for future orders?
We feel it is a great idea to order at least 100 extra heat transfers so you have them for your next order, which reduces the lead time from 4 weeks down to about 1 week on your 2nd order. You must pay for all of the heat transfers with your initial order.
How do I get graphics on my shop decks?
Send your graphic to sales@Bamboo Skateboards.com and let us know if the background is clear or colored - .jpg, .ai, .pdf, psd are all acceptable so long as they are at least 300 dpi; 9x33 is a standard transfer size for heat transfers but all depends on the range of decks you are ordering. If you need a deck template, we can provide one. Email: jpurvis@bamboosk8.com
MISC QUESTIONS:
Are the decks actually 70% bamboo?
Yes, our bamboo is straight from our managed bamboo forests and is 70% bamboo by content; 6 ply total; 10mm thick. Don’t be fooled by others who act like they are selling bamboo when it’s only 1 or 2 veneers of it and a mixture of other poor quality woods. Trust in the Bamboo Skateboards logo, which will be etched into each deck in the future.
How come you don’t produce 100%?
100% do not allow for the concave that is needed with the short decks due to the bamboo fibers being very tiny, therefore, we use a mixture.
How come your decks aren’t 7 ply like maple?
The reality is that the thickness of our veneers requires less ply’s due to the strength of bamboo over maple. We could shrink the veneers and make 7 ply’s but that makes no sense when we can accomplish it with 3 or 4, as well as the 7 ply would be a heavier deck due to all the glue needed.
What type of glue is used?
Our glues are water-based and exceed the requirements of the European Standard EN71, Part 3 1994 (including amendment A1:2000). The analysis was performed by Inductively Coupled Plasma Atomic Emission Spectrometry.
Do you recycle or reuse old decks?
Yes, we reuse decks which we either donate to local low-income charities or we recycle the bamboo down to become used in other usable bamboo projects such as furniture.
Where is your bamboo grown?
We can’t disclose the exact location as it takes a special kind of bamboo to actually work for a skateboard deck and is a part of our patent, which is in a patent-protected phase. This is why you should always trust Bamboo Skateboards and watch out for imposters who don’t fully use bamboo or use the wrong bamboo that isn’t cured correctly or even mature enough to be used. It’s a special process and we’ve mastered it better than anyone out there.
What is your policy on blank decks?
We are not fans of foreign companies coming in and displacing the decks whose brands actually support skateboarding. Ultimately the responsibility is up to the shops and they have the freedom to do what is best for their customers and their own economical situation. Our decks are quite aesthetic with the natural bamboo showing through and therefore, we do sell our decks as blanks.
Do you manufacture longboards?
Yes, we do! Check out our longboards page at http://www.bamboosk8.com/shop/6-longboards- In order to do individual molds/shapes/concaves for those smaller brands, we would need a significant volume in order to make it happen.
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